Khoros Care Thoughts | TrustRadius

Use Cases and Deployment Scope

We use Khoros Care to engage with our Guests on a daily basis. We use it for community engagement and to see what people are saying about us as well as on our owned content. Khoros Care has helped us eliminate the clutter and has helped categorize all mentions. It's made it easier to calculate our response rate and hone in on what we need to focus on as a team.

Pros and Cons

Labeling
Triaging certain mentions to different groups
Categorizing mentions by priority

Adding Yelp
Easier closing of numerous mentions at once

Return on Investment

Our response rate has increased

Likelihood to Renew

10

We love Khoros Care and it has been something very beneficial for our team.

Scalability

9

I believe there's always room for improvement, but overall I'd give it a 9 for everything it can do.

Implementation Rating

10

No key insights.

Alternatives Considered

N/A

Other Software Used

Key Insights

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Likelihood to Recommend

Khoros Care is best suited for engagement in the community whereas analytics and more posting would not be best here.