Organic Social Media x Khoros Marketing: Industry: Fashion Retail 2023
July 17, 2023
Organic Social Media x Khoros Marketing: Industry: Fashion Retail 2023
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing
We use Khoros Marketing as our hub to pull quick & informative insights of our various brands as well as schedule & publishing content. The problems we would've normally faced without such a user-friendly & effective platform such as Khoros would've been to schedule, publish, and gather data per post, per brand & since posts almost every day for all 4 brands, that might've catered to us having to employ 4 individuals instead of one handsome gentle. The scope of the use case is only for organic social from my perspective even though Khoros has paid social capabilities.
- Labels & its power to pull data for specific needs such as organic versus paid, or detail specific such as in studio content performance versus UGC...etc.
- The ticket support team is on top of things. One issue arises & they are on top of it within a few hours with guidance & support.
- For businesses that manage multiple channels & multiple brands, this is a top notch tool & can't wait to see what Ai will enhance of this already very powerful tool.
- Ability to copy & paste labels since some posts are auto imported like Pinterest videos.
- We need to open up the API limitations, for example Talkwalker has gender insights to twitter but Khoros does not.
- Khoros should have their own insights for social media benchmarks per industry per social media following size.
- I kind of already answered this, but saving the company time & money by having one specialized role with the perfect specialized tool to manage organic social as opposed to individual roles per brand.
I already answered this. Quick support & knowledgable responses are key to getting bugs fixed so we don't miss out mark in publishing content.
Talkwalker is barely being set up for us, but we hear most things first from our care team so I would say 80% success rate.
Do you think Khoros Marketing delivers good value for the price?
Not sure
Are you happy with Khoros Marketing's feature set?
Yes
Did Khoros Marketing live up to sales and marketing promises?
Yes
Did implementation of Khoros Marketing go as expected?
Yes
Would you buy Khoros Marketing again?
Yes