Two Thumbs Up for Khoros!
March 03, 2021

Two Thumbs Up for Khoros!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is being used by the social marketing and analytics teams along with our agency partners. It is used for publishing across multiple social channels, social listening and engagement, and pulling analytics across multiple accounts. It allows us to scale and work more efficiently and also gives us real-time insights into the social conversations that are happening around our company.

Pros

  • Customer Service and Support
  • Easy of Use
  • Quick to Market with New Releases

Cons

  • None
  • Improved management of organic social
  • Streamline reporting needs
  • Quickly get a pulse on our brand reputation/mentions
We have not used their strategic services team, but their customer success team is top-notch and their training offerings are very informative. Their support staff is also very responsive in helping solve any issues that may arise.
The Khoros Marketing Inbox helps us easily monitor and respond/flag potentially damaging mentions. It also allows us to monitor that content that is going out across all of our channels and keep a pulse on what our influencers are talking about.
Khoros is designed to scale - it supports a number of different platforms and as you increase your user base, they have great on-demand training resources both in their Atlas community and through coaching sessions.

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

Yes

Would you buy Khoros Social Media Management again?

Yes

Well suited for managing multiple accounts across many platforms, pulling analytics across those multiple accounts, customer service on social, getting a pulse on social conversations about your brand

Khoros Social Media Management Feature Ratings

8.5
Boolean keyword searches
9
Filtering out noise/spam
8
Sentiment analysis
7
Broad channel coverage
10
9.7
Content planning and scheduling
10
Audience targeting
9
Workflow management
10
9.0
Automated routing and prioritization
9
Customer interaction histories
9
Bulk actions
9
7.7
Lead generation
7
Content marketing
7
Campaigns and promotions
9
10.0
Twitter
10
Facebook
10
LinkedIn
10
Google+
10
Instagram
10
Pinterest
10
YouTube
10
8.7
Campaign success analytics
9
Real-time tracking
9
Competitor analysis
8
9.0
Role-based user permissions & privileges
9
Mobile access
9

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