Most likely works well for smaller organizations that don't have a multitude of focuses/business units.
Updated December 05, 2022
Most likely works well for smaller organizations that don't have a multitude of focuses/business units.
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- Social Marketing
Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
I primarily use Khoros for our custom created marketing dashboards that pull in data across the varying social platforms. I also use the marketing dashboards to track partnership deliverables in one place (Specifically impressions, clicks, engagement, etc.).
- Inbox feature is easy to use and understand.
- Automated reports.
- Numbers don't always match up to social platforms.
- Creating dashboards from scratch/understanding widgets is difficult.
- Accounts are constantly de-authenticating.
- Improved our ability to label incoming chatter for ease of showing opportunities for improvement.
Not really. Years prior I felt like our strategic services meetings went well and the decks were custom built and creative in approach. The past year or two strategic services don't seem overly creative but more so just renaming decks/ideas and not going the extra mile.
Attempted to create a dash focused on keywords being used on platforms but through no fault of Khoros, that is difficult to do as the accounts have to be posting publicly.
Do you think Khoros Marketing delivers good value for the price?
No
Are you happy with Khoros Marketing's feature set?
No
Did Khoros Marketing live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Marketing go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Marketing again?
No
Dashboard creation seems more collaborative with their team versus a 'fend for yourself' mentality I get from Khoros.