Overall Satisfaction with KnowBe4 Security Awareness Training
KnowBe4 has been a great asset to us. We started using it when we realized our users didn't know enough about the threats that were out there. I set up a fake email address and sent it to a few people in our organization, and an alarming number failed to tell it was fake. Now after training, our users are amazing at either spotting or reporting phishing and fake emails. We went from a nearly 30 percent failure rate to less than 2 percent now. I can't recommend KnowBe4 enough. Everyone I talk to that even mentions phishing, I tell them about our success. The ongoing training videos keep us all up to date, and the simulated phishing emails work wonders to make our users stay on their toes about security. It also goes past just email, their videos have helped our users spot fake websites and be much more cautious when traveling and getting on WIFI.
- Amazing customer service. Our rep constantly monitors our campaigns and helps keep us up to date.
- Prenominal content. They constantly keep their content for training and simulated phishing emails up to date.
- Easy to use. The portal is a breeze to get training and other campaigns up and running.
- I honestly can't find anything wrong with KnowBe4.
- We went from over 30% Phish-Prone to under 2% in 2 months. That's worth every penny and minute we didn't have to spend fixing an issue from phishing.
We looked at PhishMe, but it just didn't have the same feature set as KnowBe4. So far to us, this has been the best product we can find. There are some others that have made up ground and have some of the same features, but overall, KnowBe4 is still the best in our minds.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
Yes
Would you buy KnowBe4 Security Awareness Training again?
Yes
The fresh content has kept us using Knowbe4 much more than I would have thought. When we originally got on the product I thought we might stay with them a year and go on from there. After that year, I couldn't wait to renew. We find new videos and simulated phishing emails to use all the time. With Covid-19 going on, they pushed out new emails related to it to be sure people weren't more worried about Covid info than security. We found out they were and started to work with our people on that.
The user management is really simple. We use the AD integration, so new users are added to the portal automatically and removed when they are gone from AD. It's really easy to pick up and get started using. The staff contacts us often to make sure we are getting the most out of the product as well.
We love getting the reports from our simulated phishing campaigns. We have them set to go every few weeks and find out who in our organization needs extra training, and who is really on top of things. Before this, we really had no idea who was cautious and who would just click anything.
KnowBe4 Security Awareness Training New Features
The active directory integration makes things seamless. We don't have to worry about adding or removing users at all. We even have it setup to add new users into a beginner training course as soon as they are setup in AD. This all makes using KnowBe4 even better. I just wish more of our products were this intuitive.
The new AI-driven emails have really stepped up our training. We use them to simulate much more realistic phishing campaigns. I think our users had really gotten to where they could easily spot a phishing email, but not they have to try a lot harder. With the real threats getting better and better, the AI phishing has been a real help.
We don't use the PhishER, we have considered adding it to our package, but haven't done it yet. The PhishFlip looks really good. It allows you to take a real phishing email, defang it, and deploy it back out to your users for testing. You literally can't do much better than this. You can only simulate so much, but now you can do even more by simulating the real thing.
KnowBe4 Security Awareness Training Support
Using KnowBe4 Security Awareness Training
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The entire site is easy to navigate to setup training or complete it.
- Logging in is very simple for our users when we switched to passwordless logins. Now they get an email like to login instead of having to remember yet another password.
- Everything is really simple.
Yes - The mobile interface gives yet another easy way for our users to train. They can now do it from their phones when they have extra time or want to get away from others.