Item: KnowBe4 Security Awareness Training
Rating: 10
Author: Jack White

Use Cases and Deployment Scope

KnowBe4 has been a great asset to us. We started using it when we realized our users didn't know enough about the threats that were out there. I set up a fake email address and sent it to a few people in our organization, and an alarming number failed to tell it was fake. Now after training, our users are amazing at either spotting or reporting phishing and fake emails. We went from a nearly 30 percent failure rate to less than 2 percent now. I can't recommend KnowBe4 enough. Everyone I talk to that even mentions phishing, I tell them about our success. The ongoing training videos keep us all up to date, and the simulated phishing emails work wonders to make our users stay on their toes about security. It also goes past just email, their videos have helped our users spot fake websites and be much more cautious when traveling and getting on WIFI.

Pros and Cons

Amazing customer service. Our rep constantly monitors our campaigns and helps keep us up to date.
Prenominal content. They constantly keep their content for training and simulated phishing emails up to date.
Easy to use. The portal is a breeze to get training and other campaigns up and running.

I honestly can't find anything wrong with KnowBe4.

Return on Investment

We went from over 30% Phish-Prone to under 2% in 2 months. That's worth every penny and minute we didn't have to spend fixing an issue from phishing.

Alternatives Considered

Cofense PhishMe

We looked at PhishMe, but it just didn't have the same feature set as KnowBe4. So far to us, this has been the best product we can find. There are some others that have made up ground and have some of the same features, but overall, KnowBe4 is still the best in our minds.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Likelihood to Recommend

If you are worried about your people needing training about how to spot phishing, this is for you. I recommend it to all the other John Deere and Freightliner dealers I talk to, and they almost all end up as customers as well. I'm not sure of a scenario it's not well suited for. The only downfall is you have to pay for it, but it's pretty well priced for all that it does, and they have multiple levels to choose from.

Usability

I can't think of one bad thing about KnowBe4. The dashboard you work with is very simple to pick up and use, adding users couldn't be easier once you setup the AD integration, and we have representatives that call us all the time asking if we need help. We get more out of this product than just about anything else we pay for.

Support Rating

The support we get from KnowBe4 is amazing. Our rep reaches out to us about things before they are a problem we are even aware of. They have walked us through every step of the product and now we're able to do everything on our own, but they still reach out to be sure we are good all the time.

KnowBe4 is better than we could have hoped for.

Overall Satisfaction with KnowBe4 Security Awareness Training