KnowBe4 is better than we could have hoped for.

KnowBe4 has been a great asset to us. We started using it when we realized our users didn't know enough about the threats that were out there. I set up a fake email address and sent it to a few people in our organization, and an alarming number failed to tell it was fake. Now after training, our users are amazing at either spotting or reporting phishing and fake emails. We went from a nearly 30 percent failure rate to less than 2 percent now. I can't recommend KnowBe4 enough. Everyone I talk to that even mentions phishing, I tell them about our success. The ongoing training videos keep us all up to date, and the simulated phishing emails work wonders to make our users stay on their toes about security. It also goes past just email, their videos have helped our users spot fake websites and be much more cautious when traveling and getting on WIFI.

The fresh content has kept us using Knowbe4 much more than I would have thought. When we originally got on the product I thought we might stay with them a year and go on from there. After that year, I couldn't wait to renew. We find new videos and simulated phishing emails to use all the time. With Covid-19 going on, they pushed out new emails related to it to be sure people weren't more worried about Covid info than security. We found out they were and started to work with our people on that.

The user management is really simple. We use the AD integration, so new users are added to the portal automatically and removed when they are gone from AD. It's really easy to pick up and get started using. The staff contacts us often to make sure we are getting the most out of the product as well.

We love getting the reports from our simulated phishing campaigns. We have them set to go every few weeks and find out who in our organization needs extra training, and who is really on top of things. Before this, we really had no idea who was cautious and who would just click anything.

The active directory integration makes things seamless. We don't have to worry about adding or removing users at all. We even have it setup to add new users into a beginner training course as soon as they are setup in AD. This all makes using KnowBe4 even better. I just wish more of our products were this intuitive.

The new AI-driven emails have really stepped up our training. We use them to simulate much more realistic phishing campaigns. I think our users had really gotten to where they could easily spot a phishing email, but not they have to try a lot harder. With the real threats getting better and better, the AI phishing has been a real help.

We don't use the PhishER, we have considered adding it to our package, but haven't done it yet. The PhishFlip looks really good. It allows you to take a real phishing email, defang it, and deploy it back out to your users for testing. You literally can't do much better than this. You can only simulate so much, but now you can do even more by simulating the real thing.