Item: UKG Ready
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

We use a myriad of products through the Kronos system. We service everything from payroll processing only, to time and labor management, to full HRO, and everything in between. A couple of clients use the recruiting module and scheduling module. The system is used company-wide, as we use it for our internal TLM.

Pros and Cons

TLM works well if configured properly.
Rate tables.
Single sign-on for various products and add-ons.

Customer service/engineering response time to changing regulations.
Need more testing prior to new releases: tends to break more than fix.
Configurable to a fault: often difficult to get the correct settings when needed.
Not an intuitive system, not user-friendly.
Upgraded UI is a step back in many places, you should not lose functionality when you "upgrade" your system.

Return on Investment

I would prefer to use a different platform for our payroll processing, as I don't think their Engineering team takes the end-user experience into account.

Alternatives Considered

Worklio

Kronos is designed better for payroll only type clients or ASO/HRO clients. Worklio is a new software company and they are still building out their product. Currently, they are mainly a PEO product, but they are working towards the payroll/HRO side. They currently do not have a TLM module like Kronos, the automatic logins, or scheduled reminders, and there are a lot of features that still need to be built out in order to handle larger payroll-type clients.

Industry Expertise

It is very configurable.

Role-based Success

Customization again. This is positive and negative. Being able to customize reports and create custom formulas is very important for some of our clients.

Quality of Resources

The main thing I use is Google Groups, as I feel our peers are better able to accurately and timely answer our questions and concerns about the system.

Likelihood to Recommend

Basic payroll processing is fairly straight forward, although there have been a lot of issues lately with various states and their taxes working correctly. Kronos is slow to update things when legislation changes, and oftentimes, their updates are a step back. Most updates end up in a frustrating day, as many things are not tested prior to release and end up breaking during the payroll process. While 'hot fixes' are pushed out for most items, some drag on for weeks or months. Something as simple as defaulting a box to YES from NO on a line for using a 2020 W2 still has not been fixed 6 months after it's requirement. TLM is nice if you can get it configured properly. The process to get the configuration correct can be quite time consuming and requires a lot of testing to ensure accuracy. For many features, you have to touch several different parts of the system, which can be frustrating.

A system with positives and negatives

Overall Satisfaction with Kronos Workforce Ready