Overall Satisfaction with UKG Ready (formerly Kronos Workforce Ready)
River Valley Resources, Inc uses Kronos Workforce Ready accross the entire agency. We have employees in many locations throught Regions 9 and 10. We use this for time keeping, payroll and paid leave purposes.
- Customer Service is amazing! If I run into an issue that I don't quite know how to address, I reach out to Support my creating a case in the Kronos system. We usually have resolution within the hour.
- The Workforce Ready system is user friendly and easy to explain to new employees during their orientations.
- We use many different funding sources. The system is able to allow time charging to all funding sources through the Cost Center Setup.
- Pulling out reports by funding stream.
- Removing of codes that have not been used after a duration of time.
- This does not apply to our Organization
A huge benefit to having Kronos is the Resources available. Our organization has received so much assistance from Michelle.
Do you think UKG Ready delivers good value for the price?
Yes
Are you happy with UKG Ready's feature set?
Yes
Did UKG Ready live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UKG Ready go as expected?
Yes
Would you buy UKG Ready again?
Yes
UKG Ready Feature Ratings
Using UKG Ready (formerly Kronos Workforce Ready)
78 - Executive Director, Managers, Administrative Staff and Front Line Employees.
2 - The Controller/HR Manager and HR Assistant support employees with all things payroll. Our Controller/HR Manager has been in the business for over 30 years so she has tons of experience. I am the HR Assistant and before I started assisting with payroll in 2016 I had no experience. The training that I received from what was then APS was wonderful.
- Payroll Processing
- Time Keeping
- Tax Jurisdictions
- Deductions
- Benefit tracking for employees. I don't think that they realized how much the organization alots as benefits in was other payments.
- Employee Assessment
- New Employee Onboarding
Evaluating UKG Ready (formerly Kronos Workforce Ready) and Competitors
- Advisor recommendation
The organization was using APS, which became Kronos, which became UKG when I was hired on and asked to assume some of the payroll responsibility.
If I had to do it over again I would be a part of the evaluation and selection process. I would concentrate on how friendly will the platform be for our older generation of employees to use as that is where we seem to have most of out struggles. I would also want to see some type of user training not just for payroll administrators but for all employees.
UKG Ready (formerly Kronos Workforce Ready) Implementation
- Implemented in-house
- Our employees were literally using paper time sheets prior
- Getting employees excited about something new
- Technology!! Many of our older employees do not like it and don't want to use it.
UKG Ready (formerly Kronos Workforce Ready) Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Support understands my problem | None |
Our "go to" person at the time was named Michelle Buchanan. I was having difficulty setting up an employees taxes who lived in one state but worked in another. It was becomming very frustrating and it didn't help that I was new to payroll processing. Michelle was, number one, very patient with me. She kept me calm and walkeed me through the necessary steps. I really appreciate all of the assistance she provided to me.
Using UKG Ready (formerly Kronos Workforce Ready)
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Convenient Feel confident using Familiar | Slow to learn |
- Time Keeping
- Payroll Processing
- Some Reporting, but not all
- Some Reporting
- Payroll tax set up
- End of the year processing