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LogicMonitor is the best Monitoring Tool
December 11, 2020

LogicMonitor is the best Monitoring Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

I resolved many problems with memory and CPU issue. We improved many changes before that alerts. LogicMonitor is the best monitoring system in the world. Also, we can start some services in our systems when they stuck or were down. We can fix many problems in our platform after our clients create a ticket in our Service Desk tool, we can work on the problems faster and more efficiently.
  • Fix performance issues.
  • Monitoring server health.
  • Monitoring services.
  • I need to see more tools like Splunk or something like that.
  • LogicMonitor needs to have more tools to make integrations with Power BI or Tableau.
  • The search in the alert dashboard causes confusion in our coworkers.
  • Best client services response.
  • Efficient fix response.
  • Clients happy with our client services.
LogicMonitor support is very good, they always find the way to resolve all the problems you have with this amazing tool. This support makes LogicMonitor very strong because we can resolve all your questions about how to use all the options in LogicMonitor in the best way.
Our company has around 500 servers around the world, we have servers in North America, Central America, South Africa, Europe and Asia. We have physical servers and servers in Google Cloud or Amazon Web Services. We are monitoring all our platform using LogicMonitor because we need to see when some of these devices have problems.
The maintenance and configuration of LogicMonitor for our companies are very good, we have a lot of documentation online about how to implement or maintain our alerts and we improve many changes in our configurations in order to take the advantage of all the good products LogicMonitor has for all users.
In our case, LogicMonitor reduces our time to resolution many problems with our servers. This tool helps a lot our IT Department because they always watch all the dashboards we have. Our SLAs using LogicMonitor have been faster because all our platform is under it.
Our dashboards help us a lot in resolve our issues faster. Also, all types of the alerts can help all our company make important decisions to increase our efficiencies in our platform. LogicMonitor is our most useful tool in the company because we can fix many problems in our platform and have all our systems up and running for a long time. Our SLAs in LogicMonitor make a quick response for issues in our servers or services.