Engineer review of LogicMonitor
December 14, 2020
Engineer review of LogicMonitor
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogicMonitor
LogicMonitor is being used by a department, to monitor and provide analysis to companies seeking remote support capabilities. It helps to view and create in-depth analysis of systems and issues arising that cannot be found from bare troubleshooting. Clients require monitoring support and LogicMonitor provides that edge to thoroughly check network, systems services and databases.
- In-depth database reporting on mount points, luns, etc.
- Networking reporting. Get alerts on network degrading.
- Server reporting on server health and status. Uptime.
- Website links reporting when it is down.
- Robust app not just for viewing alerts.
- Additional connectors to work with a wide range of software for automation.
- More user friendly reporting for end users to understand.
- Positive: less time troubleshooting.
- Positive: greater results.
- Positive: employee and customer satisfaction.
- DX Spectrum (formerly CA Spectrum)
Spectrum was used as a standalone system. The server is located inhouse and stored and pollers set to all clients network in order to monitor, this proved to be costly and time consuming. LogicMonitor utilizing the cloud based services provides less hardware to use and less time troubleshooting if downtime occurs. It's smooth and can be accessed anywhere without the need for a vpn.
Our environment is cloud based (public). As for devices being monitored could be over 400+ devices inclusive of databases, etc. We monitor infrastructure throughout the country as well as other countries, so yes different geographic locations, different customers/clients and multiple devices. Locations span from locally, regionally and internationally.
Implementing was soo easy and the support of LogicMonitor techs was on point and professional. The SaaS base solution was a much better fit and cuts down the time for any troubleshooting to be done on on premises tools. Tool used before was quite buggy and upgrading to the latest version would be difficult at times and there were many minor updates to be completed. This solution takes away the headache of that.
Yes, LogicMonitor has allowed us to focus more on its capability to get in-depth visibility into our and customers' IT infrastructure. Tool being used before is not fully retired out of the environment but slowly it is getting there since LogicMonitor provides all that is needed thus far. Time to detect alerts is drastically reduced causing a faster response to clients.