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Great monitoring Tool!
November 18, 2022

Great monitoring Tool!

Sean Sellars | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LogicMonitor to monitor our own Internal Network equipment, Servers, etc., as well as our Managed customer environments. We recently deployed the product to replace a competing solution, after thorough testing of the product and comparisons to the incumbent. We have found LogicMonitor to be a much more advanced platform with way more options to customize how we monitor. We really like the dashboards and being able to see a quick status update for critical systems in a single pane of glass.
  • Monitoring and notifying on changes of network connections
  • Monitoring the physical health of servers
  • Monitoring uptime of web servers
  • Training material could be a bit more detailed
  • Perhaps a Dark Mode in Web Portal
  • Extra steps are required when setting Scheduled downtime on collectors (Have to drill down to settings, collector)
  • Appears to be more cost effective than our previous solution we used
  • Customization is much greater than previous solution used
  • Less effort to implement monitoring in a new managed environment
Again, I really want to say how much I like the customization options with LogicMonitor when compared to previous solutions I've worked with. Also want to call out the fact that the deployment and configuration in new managed environments take less of our team's time to implement.
Our infrastructure is a combination of on-prem, public, and private cloud. I can't speak to numbers, but we monitor our own environment as well as our Managed Service customers. We are monitoring multiple locations across North America.
The experience has been positive and when implemented, compared to other solutions, seems to be less time required from start to finish.
We have definitely been able to consolidate and retire some of our previous tools by using LogicMonitor. We still use additional tools to complement LogicMonitor but are investigating options to migrate additional systems over. I believe that LogicMonitor has definitely increased visibility to infrastructure while also helping reduce time to resolution. As we have greater visibility from the start of an outage, we are able to better focus our efforts on the investigation when something requires attention.

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogicMonitor go as expected?

I wasn't involved with the implementation phase

Would you buy LogicMonitor again?

Yes

I am very impressed with the level of detail on alerts. I find this is very helpful for us to have a log of activities when an outage starts as well as progress and status updates when the status changes. I also really like the fact that a responder to alerts can actually acknowledge or set a scheduled downtime window by simply responding back to the alerts. Our needs for a Monitoring platform seem to be well met here. I can't think of specific examples where the product is less well-suited.