New LM Customer Experience
June 20, 2023

New LM Customer Experience

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogicMonitor

We use LM in our organization to monitor a global network of 500+ windows and Linux servers. We have a small server team so we need the LM in order to more efficiently monitor the network.

Pros

  • Log Pipelines - Able to monitor SQL events not detected by the main server monitoring
  • Dashboards are eay to customize and import in Logicmodules
  • The dashboards are easy to read

Cons

  • Customization of the main dashboard and sidebar
  • More customization of the LogicModules on a dashboard
  • Faster response time to issues. Proactive instead of reactive.
500 Windows / Linux servers Globally in 50 different countries
2 main websites - Intranet and public website
Customer facing website portals for various company divisions
Network devices at corporate HQ and our link between our datacenter and our backup datacenter
We migrated many servers to Azure and are not currently migrating since using LM
Not tested extensively yet. We are still going through our working sessions.
at least a month of setting up and tuning.
None

Do you think LogicMonitor delivers good value for the price?

Yes

Are you happy with LogicMonitor's feature set?

Yes

Did LogicMonitor live up to sales and marketing promises?

Yes

Did implementation of LogicMonitor go as expected?

Yes

Would you buy LogicMonitor again?

Yes

It is appropriate for any size network. The Collectors can pose a challenge until you get a feel for how they are taking the networkj load and not being overused on CPU. We were unable to put collectors globall due to our network topology. But we setup 2 Windows and 2 linux collectors and have 2 autobalnced and 2 independent for the rest of the load.

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