Lucidchart review
Updated February 07, 2022

Lucidchart review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lucidchart

Having used Visio in the past I am familiar with using similar tools for mapping business processes. The format and selection of shapes, user interface, and other features are familiar and easy to pick up. It also improves on other tools with functions such as layering which allows me to edit specific layers vs the entire chart.
We currently use it to map out business processes, customer experience and journeys, and internal procedures we use. It is a way for us to both identify and strategize on ways to improve the customer digital experience as well as support internal initiatives such as ERP implementation. We use it both within the product organization as well as across IT, Finance, and Engineering.
  • Resizing swim lanes move the objects within
  • Simple, intuitive interface
  • Layering is done well
  • Setting default sizing and colour of objects and text
  • Intelligent selection of objects (vs selecting objects and swim lanes)
  • Improved productivity - easier to use and discuss
  • Improved accuracy - able to accurately map and review processes
I have not yet requested help from Lucidchart support. I have found the tool very intuitive and have not had any issues using, sharing, collaborating, or presenting Lucidchart. It is great that the option for support is available and we get requests to review and provide feedback for this product.

Do you think Lucidchart delivers good value for the price?

Not sure

Are you happy with Lucidchart's feature set?


Did Lucidchart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucidchart go as expected?

I wasn't involved with the implementation phase

Would you buy Lucidchart again?


Visio is pretty bad honestly, Lucidchart is much better in my opinion. I've also used InVision which is much easier to build with but lacks some of the more advanced functionality. I think the layering feature that LucidChart has is a key differentiator and helps it stand out against other products.
It is most suitable for developing and updating business process flow charts. I find it a much better tool than Visio. Collaboration is also excellent on Lucidchart as you can have multiple users interacting and updating charts at the same time. It is less appropriate for developing organizational structures although it can work.