Wish I could be more positive about LO
Updated April 03, 2017
Wish I could be more positive about LO
Score 2 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
Overall Satisfaction with Luminate
Luminate Online is used for our email communications, in addition to being linked with our Luminate CRM database. Online is primarily used with our marketing team, however, we plan to expand training to the whole system to more staff both domestically (US) and Internationally. It needs to address our function to target, send and garner metrics to our email audiences as well as integrate with our direct mail programs, all the while fully linking to the CRM.
- Unfortunately, the current version of Luminate Online is not rated highly by me or the uses of the system.
- Plenty or room for improvement. More modern interface for one. Dashboard metrics (what we understand are coming soon)
- Simpler, easier to use email templates that are drag and drop. Currently, we go through a lot of gyrations and coding to create or review existing that are also not mobile friendly.
- Hart to use and thus hard to learn and train others on a "dated" system
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