We don't recommend Luminate online at all, and wish Blackbaud would decouple it from LCRM, which is a fine product.
November 02, 2016
We don't recommend Luminate online at all, and wish Blackbaud would decouple it from LCRM, which is a fine product.
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
Overall Satisfaction with Luminate Online
We use it for email marketing and fundraising, P2P fundraising (recently discontinued due to difficulty in helping fundraisers use the tool), event sign ups, web built on platform.
- synchs constituents to LCRM
- issues with P2P/Teamraiser function - discontinuing use as a result. User interface isn't great, users find it very difficult to use - from uploading pics to needing help with how donors show up in fundraising scroll.
- not as intuitive for inhouse users as was presented during purchase
- UI isn't pretty and doesn't allow for much flexiblity - the out of box functionality just doesn't look as good as our brand.
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