Overall Satisfaction
How we use MailChimp:
- Lead Nurturing
Inbound leads are added to our list(s) and marketed to, via an Autoresponder. - Lead Generation
Unsolicited emails are delivered to known (organic) contacts using Campaigns. - Email Marketing/Communication
Regular ol' campaigns are delivered to opt-ins to share updates (server maintenance), new products and services, events, and company news.
- Sales
Outbound prospecting emails (this way we know metrics about actions taken and can follow-up accordingly) - Marketing
Outbound communications (Lead Gen, Lead Nurturing, and Email Marketing/Comm) and database management. Using a Wufoo integration (online forms), we manage inbound leads more efficiently, and maintain the integrity of our CRM – preventing invalid/disinterested prospects from entering our CRM.
- Data integrity
MailChimp's de-duplication logic is awesome. It allows us to specify multiple custom fields, which may be stored and filtered against within MailChimp's list/group features. - Marketing automation
MailChimp seems quite simple, but is actually very powerful and intuitive. Using external tools and integrations available within MailChimp, we achieve the same marketing automation functionality available in systems like Pardot and Marketo, for a fraction of the cost. - Market research
List segmentation enables us to dig into data and get counts based on filters. We can also easily test multivariate marketing campaigns!
- Simplifies sending beautiful emails. Even if you're not especially adept at HTML/CSS, and have never used an email marketing platform, MailChimp is built so you can send a professional-looking email campaign without needing to be an expert.
- Communicates with customers. Not speaking to the application, MailChimp is great at keeping their customers in the loop without bogging them down with SPAM.
- Provides ample help and support. Get stuck on something? Need an answer? MailChimp has a ton of online content about almost anything you can't figure out on your own.
- Campaign naming. Once a campaign is sent, the name of the campaign cannot be changed. It's not a huge deal, but would be nice to be able to edit something which has zero impact on the recipients, and is more for data/tracking internally.
- Post-send link modifications. Even some simple email marketing platforms, like VerticalResponse, allow admins to modify the target of URLs within sent campaigns. Imagine sending an email that you didn't thoroughly test, and it links to a page that doesn't exist.
- Image/file hosting. You can host plenty of email assets inside MailChimp, but in order to do so, you need to create a campaign or email template, then upload the assets. It would be nice to have an image/asset library where files can be stored without having to create a campaign.
- Increased efficiency. We spend less time managing our lists and more time finding new customers!
- Less downtime. With some other systems, list imports and integrations are not as fast as we like - MailChimp works at our pace.
- Better response rates. TimeWarp enables us to send emails based on the recipient's time zone. The Litmus integration allows us to test our email across platforms, operating systems, and email clients. Both have greatly impacted our response rates.
- Emma,Vertical Response,ExactTarget,Bronto,ConstantContact,iContact
We selected MailChimp over these competitors for the following reasons:
- Price
We're small, so pricing is very important to us. - Features vs. Cost
MailChimp combines the most features at the best price. - User Interface/Experience
MailChimp has a clean, intuitive user interface, complemented with an easy to use mobile app. - Trust
MailChimp has strict policies against sending SPAM, so our reputation is safe. - They're good people with an awesome brand and great product.
We've been advocates of MailChimp for a long, long time. When we first signed up, they sent us t-shirts, which we still cherish. The upgrades to their product have been well-planned and communicated/supported effectively. We're likely MailChimp "lifers."