For high volume transactional Emails, Mandrill works. Set it and forget it.
November 26, 2019

For high volume transactional Emails, Mandrill works. Set it and forget it.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mandrill

We use Mandrill for real-time transactional emails from a backend SAAS platform. We use Mailchimp Templates to create highly formatted emails with custom triggers and variable content fields then deploy the templates to Mandrill, where they are actively used for sending thousands of emails to our users every day. We send about 200,000 real-time emails every month to active users.

Pros

  • Continuity of service is great. We have been happy with the uptime.
  • Speed, the emails are sent instantly.
  • Set it and forget it, once you have it set up, it works.
  • Integration with Mailchimp Templates makes it easy to design and change email formats.

Cons

  • The user interface is basic, dated.
  • Sometimes hard to find what you are looking for, some features are buried.
  • It would be nice to be able to make minor tweaks or changes within Mandrill, but you need to go back to Mailchimp, edit and redeploy to Mandrill.
  • It allows us to function as a business, real-time email is essential.
  • Stability and uptime are critical, and Mandrill has served us well.
  • Understanding deliveries, bounces, spam flags, etc. are critical, and Mandrill does well here.
We haven't had to use support. The platform uptime is pretty much 100%, and any time we've had an issue, the staff has responded quickly, but honestly, the last time we had to contact Mandrill's support was probably well over a year ago. Once you're up and running, it works.

Do you think Mailchimp Transactional Email (Mandrill) delivers good value for the price?

Yes

Are you happy with Mailchimp Transactional Email (Mandrill)'s feature set?

Yes

Did Mailchimp Transactional Email (Mandrill) live up to sales and marketing promises?

Yes

Did implementation of Mailchimp Transactional Email (Mandrill) go as expected?

Yes

Would you buy Mailchimp Transactional Email (Mandrill) again?

Yes

Mandrill is well suited for SAAS Software platforms requiring complex real-time emails to be sent to validated users. Using Mailchimp as the design environment makes it easy to design and deploy email templates by most users. You can have Marketing or UX designers do the email templates and then have your dev team push the data/content and triggers to Mandrill.

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