Powerful platform for professional services firms
December 14, 2020

Powerful platform for professional services firms

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management

Overall Satisfaction with Marketo

Marketo was implemented by our professional services firm to improve nurturing of our leads. Before Marketo, we used Mailchimp, which was simple but not sophisticated enough for our growth ambitions. The Marketing Team led the purchasing decision and is now responsible for the platform, which includes onboarding new customers and improving recurring revenue.
  • Lead nurturing.
  • Lead scoring.
  • Email marketing.
  • Visual flow diagrams
  • Analytics
  • Reporting
  • Lead Management
  • Prospecting / New Business
Marketo assists with improving onboarding new customers and improving returning revenue for existing customers through the use of marketing activities such as email nurtures and email blasts. Combined with personalisation, the automation features are core to ensuring customers receive the best communication at the best time. We also use Marketo to reengage previous customers.
We chose Marketo due to its ease of integration with SugarCRM. We now have a custom connector.
For industries where customer decision making and buying cycles are longer (weeks or months), Marketo can play a significant role in moving the needle to improve conversion rates and customer lifetime value. Marketo's implementation may take longer depending on your CRM, but once it is implemented, it can be a well-run engine.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
9
Dynamic content
9
Ability to test dynamic content
9
Landing pages
9
A/B testing
9
Mobile optimization
8
Email deliverability reporting
8
List management
8
Triggered drip sequences
9
Lead nurturing automation
9
Lead scoring and grading
9
Data quality management
8
Automated sales alerts and tasks
9
Event/webinar marketing
8
Social sharing and campaigns
8
Social profile integration
9
Dashboards
9
Standard reports
9
Custom reports
9
API
9
Role-based workflow & approvals
9
Customizability
9
Integration with SugarCRM
9