Item: Mattermost
Rating: 10
Author: Ryne Fiebig

Overall Satisfaction with Mattermost

Use Cases and Deployment Scope

Mattermost is our main source of communication within our company. We use it to communicate within specific groups and disciplines, across the entire company, and for private messages. The most important factor when deciding on implementing Mattermost was it's HIPAA compliance. Within our healthcare company, HIPAA compliance is of the highest importance.

Pros and Cons

Pros

HIPAA-compliant messaging.
Notification system.
Usability.
Private messaging.

Cons

Visual interface could look cleaner.
The transition from another messaging software was not easy.

Return on Investment

Positively improves communication within our company.

Alternatives Considered

HipChat

Mattermost is as good of a software as HipChat. They both allow for easy communication within our company across private, group, or mass messaging. The notifications of both work well without flaw. The only difference that I have noticed between the two would be that HipChat had a silly gif messaging aspect that I have not seen work as well in Mattermost.

Key Insights

Do you think Mattermost delivers good value for the price?

Not sure

Are you happy with Mattermost's feature set?

Yes

Did Mattermost live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mattermost go as expected?

I wasn't involved with the implementation phase

Would you buy Mattermost again?

Yes

Other Software Used

iMovie, FOTO

Likelihood to Recommend

Mattermost is well suited for healthcare companies seeking HIPAA-compliant communication software. It works well within our company of about 600+ employees for easy quick communication within private messaging and group messaging. It may be less appropriate for connectivity to other software such as electronic medical record software. All in all, the software works perfectly within our setting.

Mattermost Feature Ratings

Using Mattermost

Users and Roles

In our healthcare setting we use Mattermost as a way to communicate with each other. I have used Mattermost to communicate with someone in the same room as myself or with someone in another state entirely. We commonly discuss patient care, but have also used the software to discuss issues with IT, HR, or any other area of the company.

Support Headcount Required

I don't have much information on the types of people or skills required to support Mattermost. We have an IT department who managed all of the support.

Business Processes Supported

HIPAA compliant communication.
Quick and easy communication with team members.
Clean and user friendly software.

Innovative Uses

Fun chat with emoji's
Reference different articles within the chat

Likelihood to Renew

Mattermost works perfectly within our company as a way to communicate seamlessly. I have had no issues with the product and continue to use it often while on and off site. The mobile app allows me to continue to communicate with my team even when I don't have my laptop with me.

Mattermost Support

Support Rating

Overall Mattermost's communication software works flawlessly. They allow for HIPAA-compliant communication across various forms of messaging. The software helps me communicate with other providers and staff throughout the day to quickly and effectively navigate a clinical setting. Mattermost keeps our team moving and has never given us any problems.

Mattermost Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Problems get solved No escalation required Support understands my problem Quick Initial Response	None

Mattermost allows for quick and effective HIPAA-compliant communication.