Used it for 2 years, and still find it hard to use. Pricing not as simple as it seems on the surface.
Updated March 30, 2016

Used it for 2 years, and still find it hard to use. Pricing not as simple as it seems on the surface.

Carlton Smith | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mavenlink

I use Mavenlink daily to manage client projects myself, and also allow clients to have access.
  • I think the UI has improved a lot for the most part. I still find some basic things -- like adding Tasks -- have more steps than necessary when compared to other tools like Basecamp, ProjectBubble, and Redbooth.
  • I like the Time Tracking functionality -- very good for myself and contractors who use it.
  • The ability to link together discussion threads to tasks is very seamless and easy.
  • The process of adding new users is totally confusing.
  • Invoice feature is very weak and seems like an after thought.
  • I think the UI behind adding a Task -- the cornerstone of any project management software -- is confusing and doesn't allow for enough flexibility. The Description field is incredibly tiny. I get that the Discussions can easily attach to the Tasks, but it also seems kind of clunky and not very intuitive. Clients I introduce to Mavenlink never seem to grasp this feature intuitively, which I think is a problem. Overall, I think it is a good project management software, but it does have a learning curve. Time spent watching their videos (which are great) should be a priority. Still, this is something I think a lot of small business owners like myself have time for, and I know my clients don't.
  • I have been overcharged by Mavenlink, so I can't say there has been any ROI.
At the time when I signed my 3-year contract, it seemed like Mavenlink was the best deal since they offered quarterly billing. However, with 20/20 hindsight, I would have selected either Project Bubble, Redbooth, or Basecamp. With so many of these tools abounding these days, it's probably better not to be locked into any sort of contract. Admittedly, finding the right project management tool for you has to be trial and error.
Mavenlink is probably best suited for larger agencies and for people who have actual experience with project management. Smaller companies should maybe look elsewhere.

Kantata PS Cloud Feature Ratings