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My thoughts about Mendix
June 06, 2018

My thoughts about Mendix

Jeroen Odink | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mendix

As a consultant at Bizzomate I primarily use Mendix as an advanced tool to help our customers to address their business needs. Currently I work on an app that aims to streamline document processing for my client. Within this organization Mendix is also used for several other use-cases, ranging from internal auditing to client dashboard applications.
  • Rapid development; Mendix is low-code and this way offers a faster approach to software development.
  • Easy to learn; Mendix can be learned by doing and is supported by good tutorials and a well supported community of developers.
  • Keeping up with their own position; I believe Mendix does a good job trying to stay on top of the low code platforms.
  • Mendix is becoming better in the mobile domain. There is still some work [needed] but they made great improvements since Mendix 7.
  • Personally I think Mendix is somewhat expensive; I believe their pricing model could be improved for medium-sized enterprises.
  • Mendix allowed my organization to grow in terms of profit but also in terms of satisfaction
PowerApps is much harder to learn. It lacks the robustness of Mendix; if a detail is lacking in PowerApps the app won't run and it takes much time to debug.
Mendix is build to work for Scrum teams. I think Microsoft could learn a lot from the way working on one app by diverse members is done by Mendix.
Mendix is the program for organizations that have an agile mindset, for organizations that believe that change is key for sustainable growth. Also Mendix is the development tool for organizations that want the business to be in control of IT instead of the other way around.
In the same vain I believe Mendix to be less appropriate for organizations that lack the above vision.

Mendix Support

I think their support system is really professional. They answer question quickly and accurately. They have a ticket system that allows to track the current status of a request. The only point for imporvement is a way for me to postpone an answer. Tickets get closed automatically after some time. I feel that the user should have the option to change to an on hold status, allowing for more time to respond to a ticket.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
Yes - Yes. always in a timely fashion. Not always to my satisfaction but that is because the solution to bugs is not always on the roadmap for the next release.
Yes during one occasion Mendix found a memory problem not directly related to the problem at hand. They helped out on both issues without additional costs.