MindTouch - A content management system that really is Mindful
Updated October 31, 2017
MindTouch - A content management system that really is Mindful

Score 8 out of 10
Vetted Review
Verified User
Software Version
MindTouch Responsive
Overall Satisfaction with MindTouch
We use Mindtouch to satisfy our content management needs organization-wide. We deploy our self-service strategies on this platform as well as our internal knowledge base documentation for our customer care department.
Pros
- Template creation and usage - It's so easy to create Mindtouch templates for content creation, management, and workflow processes.
- Conditional Branding - Our favorite part of this platform is its ability to provide multiple branding and landing pages specific to our branding needs.
- Content Management features - We also love how it is easy to manage content via custom classifications, content reuse, global variables, and content IDs.
Cons
- Lack of Workflows and forms - No ability to create workflows or forms to support our content management processes.
- Error Messages - Generic and vague error messages happen too often, leaving lack of support or best practices.
- Customer Support - Depending on who you get, the service could be good or frustrating.
- Lack of KCS Proccess Support - Even though Mindtouch is striving towards process improvements to align with the Knowledge-Centered Service model, it is not yet in compliance.
- Increased ease of collaboration
- Decreased time to publication
- Increased user adoption
Yes - Wordpress - Mindtouch had conditional branding and power permissions based structure that allowed us to move away from this platform.
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
Comments
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