MindTouch - A content management system that really is Mindful
Updated October 31, 2017

MindTouch - A content management system that really is Mindful

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

MindTouch Responsive

Overall Satisfaction with MindTouch

Overall easy to use.
Support is hit or miss. There have been times where I've had a meeting scheduled for troubleshooting and they don't bother to show up, nor is there any follow-up after missing the appointment. Depending on who you get, you might get good service or not. Sometimes their lack of training or product understanding leads to a lot of frustration and repeated efforts to take it up the chain. Once, I had to push back for 3 months before they finally submitted the request to product to fix a bug.
We use Mindtouch to satisfy our content management needs organization-wide. We deploy our self-service strategies on this platform as well as our internal knowledge base documentation for our customer care department.
  • Template creation and usage - It's so easy to create Mindtouch templates for content creation, management, and workflow processes.
  • Conditional Branding - Our favorite part of this platform is its ability to provide multiple branding and landing pages specific to our branding needs.
  • Content Management features - We also love how it is easy to manage content via custom classifications, content reuse, global variables, and content IDs.
  • Lack of Workflows and forms - No ability to create workflows or forms to support our content management processes.
  • Error Messages - Generic and vague error messages happen too often, leaving lack of support or best practices.
  • Customer Support - Depending on who you get, the service could be good or frustrating.
  • Lack of KCS Proccess Support - Even though Mindtouch is striving towards process improvements to align with the Knowledge-Centered Service model, it is not yet in compliance.
  • Increased ease of collaboration
  • Decreased time to publication
  • Increased user adoption
Yes - Wordpress - Mindtouch had conditional branding and power permissions based structure that allowed us to move away from this platform.
Drupal - This content management system didn't have all of the nice features that Mindtouch provided.
If you are looking for a content management system, this is an excellent one to start with. Its template creation, multi-branding capabilities, permissioning structure, and API access gives you a very good start for digitizing and managing content. If you are looking for a content management system that is KCS approved or geared more towards ticketing/customer service, you might want to consider whether the positive features outweigh the lack of workflows and forms often needed for the KCS approval process.