Item: Miro
Rating: 10
Author: Maria Augusta Anselmo Ferreira

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro to organize everything on our team. From client interviews to Value Proposition exercises, roadmap planning, and ideation sessions. It's a great way to plan and visualize our product strategy for the next years and to work remotely and collaboratively as a team. Also, it's very useful when we need to showcase our roadmap to other teams and quickly add notes with suggestions made by them. This is the first time some members of my team are working with Miro and they found it very easy and intuitive to use.

Pros and Cons

Pros

Organize insights from user interviews and other discovery excercises
Remote group sessions
Product strategy for the next years in a visual way

Cons

It could have templates for presentations within Miro
Sometimes I want to use connection lines just to draw something and it always "transform itself" into a connection line. sometimes just want to use a line
When using the free version, I would like to approve if other people create a new board in my team

Return on Investment

I don't have the numbers, but we replaced the use of post-it for Miro (it was a lot of posts its, especially when we had workshop sessions in person)
Improved productivity as the discussion would happen in a physical way and then somebody on the team would take all the insights and organize it in a way that made sense, then put everything on appt. Now we do everything in Miro, is faster and easier.

Implementation Rating

I can't comment on that as I was not a part of the implementation

Ease of Integration

I can't comment on that as we don't use Miro integrated with other solutions here. We use Miro as a stand-alone product.

Collaboration

It is much easier to work remotely with Miro, everything is in one place, people can do the same exercise at the same time without it turning into chaos. Members of the team can access the board every time they want and add more information, new insights. Also, when we switched from in-person workshops sessions to Miro, we had some feedback that people would prefer this way as it is easier to give opinions in a more anonymous way (this came from a high-level director).

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Alternatives Considered

MURAL (formerly Mural.ly)

As a customer since it was 'Realtime board', I am team Miro for life! I think it's easier to use and the design is better, it works better when we have a session with a lot of people using it at the same time. Last month I was in a workshop session that used Mural and it was terrible, the layout is weird and it would freeze frequently as we were in a group of 50+ people working at the same time.

Other Software Used

Jira Software, Microsoft Teams, Figma

Likelihood to Recommend

Well suited: remote session where your team needs to work collaboratively when you need a place to put user insights and interviews and work on them when you need to organize a timeline or roadmap or customer journey, service blueprint, kanban exercises with your team, etc Everything that needs to be visual can be done in Miro. Not suited: when you need to have a database of information, for example, a place where you put all of your user insights for future use, I think excel or notion would be more useful in this scenario, as you need to have a search engine or filter options

Comments

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Team Miro for Life!