Specific Evaluation monday.com

I use monday.com daily in my routine, I manage three external customer service technical teams with internet installation maintenance serving 5 cities. I use it to manage appointments, schedule control and quality of service provided within periods. When researching a platform for my needs, monday.com was the one that best suited me and I also shared it with a team member who also leads technical teams but in another area. One point that I see that could change is the issue of the schedule table having more options such as specific times for us to set, but as I work with another platform together, I don't see it as a priority at the moment. I use and recommend monday.com to everyone who asks me how I manage my teams and services.

Before, I used an agenda for each city, with Excel and manual control to be able to schedule appointments and also to control appointments. Now I'm using monday.com, which has made my day-to-day easier. I have better control of appointments and schedules with full SLA control. I can control all teams and cities on a single platform.