Item: monday.com
Rating: 8
Author: Mark Carter II

Use Cases and Deployment Scope

We are using it first in our service department. As a way to introduce it to our organization and see if it helps us improve: communication within the department, tracking completion rate and open service items. I have used other products, but after three weeks, this seems a better fit. We have purchased a monthly subscription and will continue to utilize it for the next 6 months. Currently, we log every address with an open service need, then add individual tasks with eta of completion. Each task has tags that can then be sorted by type of work to be done. Allowing us to determine if in-house service is going to be used or hiring out 3rd party subcontractors.
What has worked well for us is ease of use and a very low learning curve. The monthly subscription makes the entry point low enough to avoid a drawn out budget conversation.

Pros and Cons

Easy to create, track and share tasks
Turn tasks into a calendar
Assigning tasks to other team members

Easier use of automation for common groups and items
Possibly a column option for each item that shows the last time it has been edited/changed

Return on Investment

We now have team wide visibility of service departments open tasks
Extremally low cost to improve customer service

Usability

After 3 weeks we achieved our goals for task management without having to add a heavy administrative cost. Very easy to use and set up. No one on my team is highly administrative, and yet it works for us.

Support Rating

I believe as a team, we have had two separate training times. One before we signed up as customers and one prior to. Both times were wonderfully helpful and made the rollout simple. Great customer service.

Reliability & Availability

It has met and exceeded our needs. We are only 3 weeks in.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Asana

Likelihood to Recommend

We have only been using monday.com for 3 weeks, and it has been easy to switch to as a task manager. It works well for our service department as an Open Ticket tracker. It is a passive system, so it is only as useful as the person actively utilizing it and keeping it up to date.

Overall, I love the ease of use, short learning cycle, and multiple billing options. Simple is always best.

3 Weeks in and Loving it.

Overall Satisfaction with monday.com