Item: monday.com
Rating: 10
Author: Pedro Vallejo

Use Cases and Deployment Scope

monday.com has revolutionized the way our team works, communicates, and provides individual accountability. Its user-friendly interface, comprehensive task management, collaboration capabilities, and adaptable workflow options have provided unparalleled clarity and efficiency. The software's impact on our productivity and the quality of our deliverables is undeniable. Its versatility has allowed us to use it for multiple departments and serves each one of them with a function tool, necessary on their day to day; be it accounting boards, HR workflows, or social media calendars - there's a use case for all industries.

Pros and Cons

Customization to our company's needs
Transparency on the work to be accomplished
Automations
'My Work' function for individual task list
Easy to adopt company wide

Time Tracking & Reporting
Creating Recurring Tasks based on days of the week

Return on Investment

Time savings on clarity of task ownership and notifications
Centralized trackers has increased productivity
Searching of server spreadsheets has been eliminated
Email chains are practically non-existent

Usability

Usability is what truly sets monday.com from competitors. The ability to create tasks, assign them to team members, set due dates, and establish dependencies it's clear and easy that we seldom have to train more than once. The software's automated notifications and reminders is an extremely valuable function, and its formula creation works much like a recipe without any complication. Every team member can plug in and play without much experience.

Support Rating

We have only utilized the Customer Support function a handful of times, but it's been responsive and helpful. We appreciate the ability to suggest features and ideas for improvement as we know the value it can bring for our own account but others as well. We've seen some of those suggestions already implemented, so it's great to be heard and be part of the innovation.

Reliability & Availability

We have only experience down time once, and it was not a significant amount of time. The platform is extremely reliable, so downtime is not really a concern. Should there be a downtime, the status page is very transparent in providing details on the issue and it's estimated resolve time.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Miro, Canva, Databox

Likelihood to Recommend

Best Suited: Project Management
monday.com takes the headache out of project tracking and reporting. The software generates visually appealing reports that capture project progress, milestones achieved, and potential roadblocks. This feature is not only valuable for internal updates but also for client communication, as it offers a transparent view of the project's status and accomplishments. This is at the heart of what monday.com does best and it's our start-use when introducing to new departments and clients.
Less appropriate: Finance
While it is very helpful in creating boards as trackers and using the formula column to create automatic calculations, we see our accounting department leaning towards a spreadsheet more, given the type of reporting they utilize.

monday.com is a Game Changer!

Overall Satisfaction with monday.com