Item: monday.com
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use monday.com to organize patient cases and patient data in one place that is accessible to all employees.

Pros and Cons

Organization
Integration
Data Management

More specialty fields (email, phone number, address, etc.)
Better integration when uploading data from other programs
Longer text boxes

Return on Investment

Time saving
Integration of team workflow
Easier case management

I gave it an 8 because I feel that it is particularly good for project and data management, as well as team collaboration. However, I feel like it could be more user-friendly and intuitive. I also think there could be improvement on certain features like hashtags or email integration. I also would like to see better support for ensuring that information doesn’t get lost during longer sessions.

Support Rating

I think the support is efficient and very helpful. Though I was not directly involved with this, monday.com worked with team members from my company to develop features to better integrate and improve the efficiency of our workflow. They particularly excel at attention to detail.

Reliability & Availability

One thing that I think monday.com can improve on is general reliability. I’ve had multiple incidents where I have lost data if I had been on a page for an extended period of time. I’ve also had situations where data is placed in incorrect columns or not fully saved if I’m near the end of a longer session. I also would love to see a cutdown on loading times.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Other Software Used

Calendly, Microsoft 365, Adobe Acrobat

Likelihood to Recommend

I think monday.com is especially useful for data management, as well as project management for teams of all sizes. I think monday.com is less useful for documents or larger data management projects. I’ve had incidents where I have been working on large sheets where data does not save properly.

monday.com for Data Management/Integrating Workflows

Overall Satisfaction with monday.com