Item: monday.com
Rating: 10
Author: Theresa Palmer

Use Cases and Deployment Scope

Day to day project management and coordination of shared team responsibilities. e.g. - Email, Social & advertising schedules, Graphic design projects, Tracking purchase orders & deliveries, Tracking project progress on product uploads and data cleansing, planning and managing larger marketing campaigns

Pros and Cons

Flexible layouts that allow the users to decide how it's used for each project
Project tracking and flexible alerts via email or mobile

Enhanced report customisation options, like multi-level grouping and advanced filtering, would improve data analysis.
Deeper resource allocation insights, such as workload visualisation, could optimize team planning and allocation.

Return on Investment

Streamlined workflows and clear task assignments improve efficiency, saving time and boosting overall productivity.
Real-time updates and centralized communication facilitate collaboration, reducing misunderstandings and fostering teamwork.
Complex features may require time for employees to fully grasp, potentially causing a temporary dip in productivity during the learning phase.

Usability

monday.com's intuitive interface and extensive template library make it user-friendly, earning a strong usability score. Its drag-and-drop functionality, visual boards, and customizable automation enhance user experience. However, a few users might find advanced features complex, impacting ease of use. Frequent updates may also require users to adapt. Despite these minor concerns, the platform generally offers a smooth and adaptable experience, earning a rating of 8.

Support Rating

monday.com's commitment to 24/7 customer support and dedicated Customer Success Managers suggests a strong emphasis on user assistance. Fast response times and personalized guidance are significant positives. However, occasional variations in response quality and the scope of assistance could marginally impact the perfect rating. Generally, monday.com demonstrates robust support, warranting a rating of 9 for its customer-centric approach.

Reliability & Availability

The platform's interface is visually appealing and user-friendly, making it easy to organize design projects, track progress, and communicate with team members. monday.com works smoothly, it significantly enhances my design workflow. I can easily create boards for different design projects, assign tasks, and keep track of design iterations. Automated notifications and reminders help ensure I don't miss deadlines. The platform's integration with other tools streamlines file sharing and communication.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Adobe Advertising Cloud, Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), HubSpot CRM

Likelihood to Recommend

monday.com excels in organising tasks, timelines, and collaboration. It's perfect for teams tracking project progress, assigning tasks, and communicating updates. It's particularly good for tracking and resolving day-to-day marketing and design tasks, managing design assets, planning and executing campaigns, tracking deadlines, content creation, and team collaboration. While it offers basic reporting, complex statistical analysis like the time it takes to complete each portion of the project as an average across campaigns would be useful to know. Likewise having a visual idea of workloads e.g. - is work evenly distributed to all team members. It would also be great to have budget managing functions per campaign. While it handles project management well, it lacks the extensive features of dedicated ERP systems for large enterprises.

great experience overall

Overall Satisfaction with monday.com