Versatile software - we wouldn't be without it!
August 25, 2023
Versatile software - we wouldn't be without it!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with monday.com
We use monday.com as our CRM and this board links through to a number of operational workflow boards. We also have a project board. monday.com has removed our need for multiple spreadsheets, enabled us to connect our workflow across the entire business and automate lots of repeat tasks.
- Filtering - you can set up views so different users can just see what they need at a click of a button.
- Automation - we can automate lots of repeat actions and also use this a lot for notifications ensuring the right people in the team get notified when they need to.
- Links to our phone system enabling one-click calling.
- I've saved 0.5 FTE in our operations team since we got Monday up and running (used to have 3 FTE, now have 2.5 doing the same level of work).
- We give a better customer service as the team can access specific info quickly and see customer history.
We have rare occasions when automations don't work but this could be down to a slow internet connection or something going on with monday.com. I love that I can access the System Status page so can troubleshoot myself where the source of the issue is. But we've never experienced the system not working.
Do you think monday.com delivers good value for the price?
Yes
Are you happy with monday.com's feature set?
Yes
Did monday.com live up to sales and marketing promises?
Yes
Did implementation of monday.com go as expected?
Yes
Would you buy monday.com again?
Yes