Item: monday.com
Rating: 9
Author: Christopher Wright

Use Cases and Deployment Scope

We use it with our software support team to keep track of data and organize tasks. We also use it to improve communication and coordination with our team as well as the developers and leadership. Customer service and task management are made more efficient through using monday.com. I even use some boards I created to help myself stay manage my duties and work time.

Pros and Cons

Improves team communication and coordination
Keep track of tasks and time management
Intuitive design

More customization and settings to enable/disable certain features
More automation options
Improved settings for charts

Return on Investment

Some of the boards I created for my own personal tracking of data and processes were adopted by leadership to be used by my entire team
Our development team moved from using monday.com to Azure DevOps as monday.com still is inferior to DevOps when it came to product management (sprints and other dev work.)

Usability

For the most part, I've been able to figure out how to use and create things in monday.com without having to google and answer. I've seen improvements in the design even in the last 6 months, so it continues to improve.

Reliability & Availability

I've had a few hiccups where data was not loading properly (not network connection-related), but even those resolved themselves quickly. I am generally very happy with the performance of monday.com

Alternatives Considered

DevOps board, Microsoft Excel, Microsoft 365 and ServiceNow IT Service Management

I do think that monday.com can be utilized as a service desk or DevOps board, but that service-specific software such as ServiceNow or MS Azure DevOps is better suited for those for medium and large-sized companies.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

I wasn't involved with the implementation phase

Would you buy monday.com again?

Yes

Likelihood to Recommend

I would definitely recommend it for anyone that works within and with teams as it can greatly improve the efficiency and effectiveness of that structure. I also recommend monday.com due to its intuitive design and ability to customize and quickly modify how data is stored and presented. The only thing keeping it from a 10/10 recommend is there are some limitations with customization and automations that seem greatly needed.

Review of monday.com from a Software Support Professional

Overall Satisfaction with monday.com