Disappointing Software that could so easily be better!
September 26, 2019

Disappointing Software that could so easily be better!

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with MS SharePoint

Microsoft SharePoint is used across our whole company as it is the primary service through which our intranet is run. The service is meant as a link between all business departments and to be a central repository for notices, forms, policies, procedures, and various other admin-linked processes. The service ensures that multiple different platforms are not used to serve information and revision control is possible.
  • Easy to add new information and documents into specified folders.
  • Easy to set up folder permissions and control access.
  • Familiar Microsoft Ribbon interface in the backend that allows easy configuration.
  • The layout and configuration options seem to have stayed very static in the last few upgrades and leave much to be desired.
  • Error handling is weak and detailed information on certain errors is not available.
  • SharePoint is very difficult to configure and set up on a clean server. The process is not intuitive and makes little sense to the common man. Many hours were spent trying to get a basic setup installed and working.
  • Positive ROI - A single dedicated intranet portal where all company admin documentation is stored and need for multiple systems anymore.
  • Positive ROI - Process automation features by combining with automation module to allow certain HR and security features to be brought into the 21st Century.
  • Negative ROI - The complexity of the initial setup and configuration delayed the Go-Live date by 24 months, meaning a large amount of unbudgeted money was spent on configuration.
Based on what was recommended by the normal people in the company actually using the Intranet, a MS Sharepoint solution was not the recommended solution, but rather a WordPress solution. This solution was much easier to build and setup, but expensive consultants convinced the company to implement the more expensive solution, and thus inadvertently resulted in a 24-month Go-Live delay.
Microsoft SharePoint is well suited in the following scenarios:
  • Where it is employed in a large enterprise company with a dedicated IT department and dedicated SharePoint support staff who have been trained in its configuration and support.
Microsoft SharePoint is not well suited in the following scenarios:
  • Where a small company requires an intranet solution,
  • Where the company who wants to use the software does not have a trained team to install, administer and support the software.

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