Run Away- Don't Walk!
February 04, 2021
Run Away- Don't Walk!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
Namely was an HR Information System solution investment. It made onboarding employees more automated and efficient, but payroll now takes about 5 times longer, is more manual, and requires duplicating data across 3 areas in the platform to update information. Our payroll system before was a tiny fraction of the cost and much more efficient and effective. We [regret] this investment by our organization. Customer service hold time is frequently 1 -3 hours and often does not resolve issue in one call, as representatives are not familiar with nonprofit industry issues.
- Selling a sub-par product at a premium price (payroll is terrible, but the "extras" are well developed in some other areas such as onboarding and workflows).
- Aesthetics of web site.
- Onboarding employees.
- Customer Service- they have tried to improve this area, but it is still very deficient.
- Payroll functionality- ability to report General Ledger by departments/locations using job codes.
- Nickel and dime charges for things included with other payroll services.
- More labor intensive (cost us more money to switch to this product).
- Decline in reporting capability (payroll general ledger report is a nightmare every 2 weeks).
- Product cost is way too high for services delivered. It was the worst financial investment we have made in years.
Paychex, ADP, Paycom, Payroll Partners- Namely makes a good sell and appears better, but all of these companies provide more value for the investment, and better customer service.