Simply the Best Cloud Based ERP Solution on the Market
Overall Satisfaction with NetSuite ERP
Use as primary ERP system for accounting, sales/CRM, sales order processing, purchasing, inventory management, supply chain planning, quoting, AR, AP, GL, financial reporting, performance management, expense reimbursement, multi-curency, multi-subsidiary, etc. NetSuite ERP is used to run our business and process all our business transaction. It is a robust, cloud based, customizable ERP solution at an affordable price for small, mid-sizes and large businesses. We maintain no IT staff. As the CFO, I serve as the system administrator. The system is easily expandable and extendable both domestically and internationally. We have a Chinese subsidiary and have added businesses over the years, which I was able to set up and implement easily myself. Capabilities are continually expanding with 2 automatic upgrades a year. You are always on the latest version of the software and uptime is 99.8%.
- Importing data via csv file uploads
- Consolidated financial reporting
- Multi-currency
- Expense reimbursement with easy to use mobile app
- Customizable fields and records to meet your needs
- Dashboards to track performance
- Global search to easily find anything
- Tremendous amount of online help and learning tools (LCS)
- Support - In my experience, it's limited to answering questions and resolving system performance issues, and won’t help you write searches or reports or scripts or with customizations.
- Jon shop manufacturing
- In my experience, phone support not available without support contract
- I believe Advanced Customer Support (ACS) is weak and uses mostly off-shore resources
- Increased our investment in IT from $10k to over $80k a year, but still less than adding one full-time IT position
- Have grown from 10 subsidiaries to 13 using system without increasing cost.
- Have saved at least 20 man hours a quarter due to multi-company consolidated financial reporting and have been able to transition from quarterly financial reporting to monthly.
In my opinion, NetSuite ERP has similar capabilities, but at a fraction of the cost. Oracle is a tier 1 solution and I was part of the selection and implementation team for this solution. Implementation was intense and it took us 8 months to install. NetSuite ERP we installed and set-up in 4 months. We have never had to pay for an upgrade with NetSuite ERP. Oracle repackaged their E-Business suite and called it Fusion, requiring you to pay for an upgrade if you wanted to get their enhanced technology, never mind that you had to pay 21% support fee annually that was supposed to cover upgrades to the software. With Oracle, we were sold the software as a mid-sized company for $250k and by the time we were done the cost was 3 time that or $750k and we were paying $200k annually for thier hosted solution.
Do you think NetSuite ERP delivers good value for the price?
Yes
Are you happy with NetSuite ERP's feature set?
Yes
Did NetSuite ERP live up to sales and marketing promises?
Yes
Did implementation of NetSuite ERP go as expected?
Yes
Would you buy NetSuite ERP again?
Yes