Good reliable service all around.
March 27, 2024

Good reliable service all around.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Small Business Phone Service

Overall Satisfaction with Nextiva Business Phone Service

My business is using two phone numbers for my separate DBAs and I will say, I LOVE their customer service support. They've been so helpful in setting up my VOIP deskphones that I purchased, and setting up my call flows.
The only pending issue is the Message Pro feature is taking too long to get it to work. It's an issue with registry. Hope this gets resolved soon. I would recommend Nextiva to anyone!
  • Customer Service
  • Technical Support
  • Provide account credit for unused features, such as Message Pro.
  • Reliable VOIP service
  • Effective call flow
  • Great notification options for missed calls/text messages.
I switched to Nextiva from OpenPhone due to poor voice connection during calls. I would experience poor sound quality, dropped or disconnected calls, or missed calls for same reason.

Do you think Nextiva Business Phone Service delivers good value for the price?

Yes

Are you happy with Nextiva Business Phone Service's feature set?

Yes

Did Nextiva Business Phone Service live up to sales and marketing promises?

Yes

Did implementation of Nextiva Business Phone Service go as expected?

Yes

Would you buy Nextiva Business Phone Service again?

Yes

I've experience reliable service thus far and great customer support.

Nextiva Business Phone Service Feature Ratings

Not Rated
Answering rules
8
Call recording
10
Call park
9
Call screening
10
Message alerts
10
Instant messaging
8
Mobile app for iOS
9