5* on functionality and support
March 27, 2024
5* on functionality and support
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Business VoIP
Overall Satisfaction with Nextiva Business Phone Service
Nextiva is our core communication to all clients. Incoming calls are routed to several agents based on time of day or extension. Having the mobile client on smart devices helps to ensure the client gets to the correct agent that can help them as opposed to having to explain things to a new agent or leaving a voicemail waiting for a reply.
- Nextiva mobile client - having the ability to be reachable with my number and extension anywhere is a great asset.
- Call / Team routing. For those that don't have a direct agent extension, a one click transfer can ring on multiple phones ensuring that call gets answered.
- SMS with my direct line also helps to save time on a call when a simple confirmation can be sent directly to my number
- The only main thing we would like to see is for the core business number to accept SMS and send to multiple numbers as opposed to just "the receptionist"
- Reporting features on finding specific incoming numbers doesn't exist so would be a good feature as well.
- Call blocking. We had an issue with a harassing number calling and we had to go through support, so having the ability to see and block numbers in the portal would be a good feature.
- Coming from a hosted solution, much easier to manage and cheaper than having to replace a complete system when the existing failed which the replacement cost was several thousand.
- Simple 1:1 with user cost, if we don't need a user, we remove and that cost is now gone.
- The per user cost and mobile access saved us on both a local desktop phone and cell reimbursement saving hundreds.
Pretty comparable, but Nextiva did a better job with device costs and implementation so they won over RC.
Do you think Nextiva Business Phone Service delivers good value for the price?
Yes
Are you happy with Nextiva Business Phone Service's feature set?
Yes
Did Nextiva Business Phone Service live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Business Phone Service go as expected?
Yes
Would you buy Nextiva Business Phone Service again?
Yes