Nextiva Contact Center's Phone System
February 12, 2024
Nextiva Contact Center's Phone System
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Nextiva Contact Center
Nextiva Contact Center is used for daily phone call interactions, managing voicemail through the speech to text, and reviewing historical information utilzing the reporting functions. There are a few more features that are available that is not currently used, such as the messaging service built into the new app, the group team chats, and the available integrations with other services like exchange.
- Clean looking platform
- General uptime
- Broadcom data reporting can be confusing
- Nextiva Contact Center helps keep connected with clients and customers.
Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system.
Do you think Nextiva Contact Center delivers good value for the price?
Not sure
Are you happy with Nextiva Contact Center's feature set?
Yes
Did Nextiva Contact Center live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Nextiva Contact Center go as expected?
I wasn't involved with the implementation phase
Would you buy Nextiva Contact Center again?
Yes