Item: NICE CXone
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

The application is used throughout the whole organization, it provides all the necessary tools that users and administrations need, users have the perfect tool to receive Email, Chats, or Phone Calls while the administration has the tools to Ensure Quality is at the top level. The monitoring features present inside the system are Top notch and provide a clear view of the work that is being done.

Pros and Cons

Incredibly detailed monitoring tools.
Versatile channel integrations with Chat, Email and Phone calls.
Perfect Prebuilt reports for data analysis.

Browser applications are still dependent of the capabilities of the browser.

Return on Investment

Reduce Cost of external analytics
Reduced response times
Increased contact numbers

Usability

Reporting Capabilities

Products Replaced

Likelihood to Recommend

To determine the perfect scenario for the application first we have to take into consideration the benefits that it offers not only [to] the users but to the administrators, first, if we have the need to cover all types of contact then NICE CXone (formerly NICE inContact) can cover all channels of communication with ease If only one channel is needed the application is still strongly suited in each area, from Logs to recording NICE CXone (formerly NICE inContact) offers great tracking and auditing mechanics that can facilitate the workflow.

NICE CXone (formerly NICE inContact) the Best tool for the job

Overall Satisfaction with NICE CXone (formerly NICE inContact)