NICE CXone Review
Updated July 24, 2021
NICE CXone Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use it as a contact tool. We log in and we launch so we can receive calls from our customers. NICE CXone serves as our main tool. Business problems it addresses [is that it] allows customers to contact our company easier. What I like the most is it tells you how many calls are waiting in the queue. It also has a message box so we can see any problems. The only problem I'm having with it is that only 2 items are displayed in the call history. Also, it's a little bit hard to backtrack the call history. Overall NICE CXone is very convenient to use.
- Active Queues at the bottom
- Personal Queue reminder
- Launch Max portal
- Agent Leg option
- Call History log
- Organize Agent reports
- My Schedule tab
- [We've seen a] return on investment because it allows customer to reach us and we earn money on that.
- Adherence to our schedule.
- Performs its use.
We as employees don't have the ability to customized NICE. However, I've seen my manager do things I can't do using employee level login. It amazes me there's so much NICE can do. It gives restrictions depends on the level login. If we could see the whole team's queue that would be great.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes