NICE CXone is NICE
October 27, 2021
NICE CXone is NICE
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Currently working in the healthcare system, we receive patient calls reporting symptoms with different levels of urgency. We have been using it and still have some issues like the calls are answered automatically and the hang-up button sometimes disappears.
- Distribute the calls.
- Customer service is good.
- Glitches in the system.
- Not showing the hang up bottom sometimes.
- Patients are getting more info.
Patients are getting more information.
Yes - Yes.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes