Overall Satisfaction with NICE CXone (formerly NICE inContact)
[NICE CXone] is used by our organization to capture data for call centers and create reports based on that or the pre-defined reports of NICE CXone. IT is used by our BPO department. It addresses the day-to-day report publishing of different data to check the call center performance.
- It captures the call center details in simplistic way.
- It's custom report option gives great flexibility to create report as per your need.
- Pre defined reports also helps to get the reports quickly.
- It has limited Attributes and metrics options which could be increased.
- Data download takes time, which could be made faster.
- Dashboard should have customization option for better view.
- It has reduced the manual hours effort in report making.
- Live tracking of agents helps in better utilization of agents.
- Historical reports helps to analyze the data and take actions based on that.
Custom reports help to create the reports as per our needs and it helps in the automation and publishing of reports for stakeholders as well.
It has reduced the manual efforts in many hours and made the process efficient. We have created customized reports using the existing attributes and metrics.
It has reduced the manual efforts in many hours and made the process efficient. We have created customized reports using the existing attributes and metrics.
Yes - It replaced AVAYA. Extraction of data is much easier compared to Avaya and the platform is simple and easy to be escalated for greater scope.
It has features of the custom report and prebuilt report which saves time and effort. Alos dashboard gives the live status of agents. Historical data can be pulled easily.
It has features of the custom report and prebuilt report which saves time and effort. Alos dashboard gives the live status of agents. Historical data can be pulled easily.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes