Gain enlightenment into customer experience!
June 15, 2022
Gain enlightenment into customer experience!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE Enlighten AI
Bring in the customer experience industry, it is important to understand interactions between agents and our customers. This tool allows us to get insight into how those interactions are going and where we need to improve to make a better customer experience. This tool allows us to capture their side and understand the gaps.
- Reports
- Automation
- Adaptive
- Implementation
- Processing speed
- Better display
- Reporting
- Simple user interface
- Easy to change settings
- Improved customer satisfaction
- KPI statistic produced
- Better workflows as we understand interactions
Both were great but desktop only supported limited interactions. Nice enlighten AI is more up to date and supports many different channels which is great when your business or company is more robust and utilizes many methods.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes