Workforce Management has just got NICEr!
June 20, 2022

Workforce Management has just got NICEr!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE Employee Engagement Manager

NICE Employee Engagement Manager is used in our organisation for adherence management, employee working schedule creation, managing leaves and generating reports. It is also useful for the people managers and senior management in tracking employee's performance in terms of their time check-ins and adhering to workplace guidelines. NICE provides the managers to filter out their employees based on their line of businesses as well
  • Real Time Adherence
  • Time Off Manager
  • Leave Activity Tracker
  • User Interface
  • Provide more options to managers/supervisors
  • Lessen outages
  • Activity Tracker
  • Real Time Adherence
  • Schedules
  • The tool helped in managing overall employee adherence and plotting schedules
  • The tool helped managers/supervisors to easily plot schedules for their reports
  • The tool had opportunities to improve user interface and to include more options/features
  • Verint Workforce Engagement (discontinued)
Pros of NICE when compared to Verint:
1. Better options to manage leaves, schedules and update employee settings, line of businesses etc
2. The managers and supervisors have more powers in terms of scheduling, updating leaves, adherence etc
3. NICE was selected by our organisation as Verint workforce engagement had been discontinued

Do you think NICE Employee Engagement Manager delivers good value for the price?


Are you happy with NICE Employee Engagement Manager's feature set?


Did NICE Employee Engagement Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE Employee Engagement Manager go as expected?

I wasn't involved with the implementation phase

Would you buy NICE Employee Engagement Manager again?


NICE Employee Engagement Manager is best for adherence management and tracking down employee's time real time. It is a great tool for the supervisors and senior management to always have a look on activities made by their employees and remind them to adhere to their schedules to avoid misses on adherence. However the user interface should be improved.

Using NICE Employee Engagement Manager

  • Employee Adherence management
  • Schedule Updation
  • Time Off Manager

Evaluating NICE Employee Engagement Manager and Competitors

Yes - NICE was replaced by Verint as Verint had discontinued their workforce management service