Honest review for NICE inContact CXone.
October 12, 2020

Honest review for NICE inContact CXone.

William Jayko | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

NICE inContact CXone is being used company wide. With the current pandemic going on, NICE inContact CXone allows us to work remotely and still be able to provide services needed as well as retaining a lot of useful information for the present and the past.

Pros

  • Retains vital customer information.
  • Allows a lot more options that a standard landline.
  • Allows remote work.

Cons

  • Cleaner manager dashboard.
  • Customizable pages.
  • Added profiles.
NICE inContact CXone's user interface is helpful although there are a couple spots that I don't fully grasp how to use and would like to see some type of walkthrough to utilize the full benefit of the program.
Not Sure
NICE inContact CXone is definitely is a great phone system for any business! There are a lot of options and programs added to really help any business thrive. As stated previously, NICE inContact CXone does help immensely with being able to work remotely in these difficult times. It also does help retain a lot of useful information.

NiCE CXone Mpower Feature Ratings

8.3
Agent dashboard
7
Validate callers
10
Outbound response
9
Warm transfer
9
Predictive dialing
7
Call tracking
8
CRM software integration
8
8.4
Inbound call routing
8
Omnichannel inbound routing
9
Recording
8
Quality management
8
Call analytics
9
Historical reporting
8
Live reporting
9
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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