My NICE inContact CXone Review
October 12, 2020
My NICE inContact CXone Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is used as a tool to handle call flow on a daily basis. It helps with easing the flow of calls. It is used by the entire organization and addresses the problem of the incoming and outgoing call flow. NICE inContact CXone is used in conjunction with Ring Central and has made it easier and more user-friendly for employees compared to our previous program.
- Send calls
- Distribute calls efficiently
- Make calls easy for reps
- Have not found issues using NICE inContact yet
- It could offer options for louder ring tones to the computer
- Should offer variations of ring tones for people who are hard of hearing
- It has a positive impact on call flow.
- Is very helpful in the way calls are distributed
- Makes answering calls easy
This is a function that I do not use in my capacity as a representative. We do not have scripts that we follow and reports are pulled from an alternate system as far as I know. I have not attempted to pull any reports from NICE inContact and am not sure if the function is an option for our call center.
Not Sure