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The Scheduler with outstanding customer service from the creators of the APP
November 19, 2020

The Scheduler with outstanding customer service from the creators of the APP

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Omnify

Omnify is utilized by the resident property management portfolio in scheduling appointments for our business offices and amenities. It addresses our need in monitoring the use of our facilities in controlled numbers. It has allowed us to open our amenities to our residents which would otherwise still be closed due to the pandemic.
  • Customer service is amazing during setup.
  • Professionally created app and customer experience.
  • Ease of use, control of business and peace of mind.
  • Better training videos to use at our own pace.
  • Create a user manual.
  • Customer retention.
  • Customer satisfaction.
  • Employee time saver.
Have not reviewed any others.
The customer support has been amazing, the people are friendly and have guided through the experience so we can deliver outstanding customer service on our end as well to our customers.
The overall support has been outstanding.

Do you think Omnify delivers good value for the price?

Yes

Are you happy with Omnify's feature set?

Yes

Did Omnify live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Omnify go as expected?

Yes

Would you buy Omnify again?

Yes

I am most impressed with the ease of use and customer service. The app allows customers to schedule their own appointments at their convenience and not wait on a telephone call back. It also allows them to view the rules of the facility including Covid questions prior to scheduling. If the schedule is full it allows for a waiting list which is automatically contacted if the schedule has an opening. Very user friendly with customer satisfaction.