OneSource Virtual provides great service
December 01, 2021

OneSource Virtual provides great service

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OneSource Virtual

OneSource Virtual is our payroll processor. We complete payroll every two weeks and they handle the payment to employees as well as all the tax remittances. Additionally, OneSource Virtual handles quarterly and yearly tax filings with cities, states, and federal.
  • Bi-weekly payroll processing is always done on time.
  • Quarterly and Yearly reconciliations and company packets are timely
  • Customer support is excellent
  • I think the tax side of OneSource Virtual could benefit from using POD systems [as] the payroll side does
  • I think OneSource Virtual may want to take a look at turnover in the tax side
  • I wish the messages in OneSource Virtual Atmosphere were able to be marked "Read"

Do you think OneSource Virtual delivers good value for the price?

Yes

Are you happy with OneSource Virtual's feature set?

Yes

Did OneSource Virtual live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of OneSource Virtual go as expected?

I wasn't involved with the implementation phase

Would you buy OneSource Virtual again?

Yes

  • OneSource Virtual has absolutely reduced overhead costs as we do not have to deal with the required payroll filings
  • OneSource Virtual has improved our administrative process as we do not have to deal with state or federal notices
  • OneSource Virtual saves us time because we do not have to process payroll
I have not used or evaluated any other services like OneSource Virtual.
OneSource Virtual has greatly improved their customer service in the last 5 years. They are fast, communicative, and efficient in how they answer. I have found them to be very helpful in all areas.
I think overall OneSource Virtual is a great partner and does excellent work. The reporting, reconciliations, and response rate is outstanding.