Outreach - Great for your sales team
January 24, 2018

Outreach - Great for your sales team

Neville Holden | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Outreach

It has significantly improved over the past 2 years I have been using Outreach.
Used by the whole Sales department to drive and identify interest in email/marketing content with prospective customers.

Sequences are useful to send out regular cadence of content to multiple contacts with the push of a button. New UI is much better and easier to use.

Pros

  • Sequencing
  • Multiple emails at once
  • Showing activity and engagement with content sent out

Cons

  • Less tabs, the UI is good but there are a lot of clicks to find certain activity or engagement insights
  • Product has improved in the past 2 years significantly
I do not use the reporting option
  • Less time typing emails
  • Templates for sequences make it much quicker to send out a marketing blast to every prospect without worrying about names or formatting.
They have been great, very responsive and helpful. Even going so far as to fix the incorrect account setting and record a video showing how they fixed it already.
Much better for usability, integration with SalesForce, and great customer service and support for end users on a daily basis.
Great for sales team trying to engage with many prospects using regular cadence of the email sequences. Saves a ton of time compared with traditional email programs. The support is also extremely responsive and helps to address any issues within an hour or two at most.

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