Overall Satisfaction with PagerDuty
PagerDuty is used to schedule alert notifications for technical support staff. Different SMEs are listed on a schedule for the Monitoring team to be able to reach the proper staff member to resolve issues. Not all staff are available at the same time and this tool allows us to reach someone who is available immediately. In our organization there are systems that need to be available on a 24/7 basis. The systems often run without fail. However when there is a glitch or some type of issue it is very important that it gets resolved as soon as possible. PagerDuty allow us to reach out any time of day or night to right support people. The product is very customizable as far as programming and changing days and times etc.
- Allows for large teams to share the on-call load.
- Is easily customizable and allows for many scheduling options.
- It's also fairly easy to set up once your user profile is created.
- I would like to see a schedule by voice added so that I can just tell it what to do.
- Not sure if you have online chat while using but that would be good to offer.
- I can't speak to ROI as I do not purchase the software in my company.
- I'm sure that it was worth it. I just don't know the $$ cost.
- I could not give you any numbers even if i had them. That is confidential.
I am not aware of any instances where the PagerDuty system was not available for us. It seems to always be there when it is needed. It also allows us to have a back up person if the primary support contact is not available. That's always good. Redundancy is critical in IT.
I am sorry but I am not experienced with this level of detail.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes