Outstanding service and ROI.
June 21, 2023
Outstanding service and ROI.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paychex Flex
Management of Payroll, HR, 401k. Training of HR, Safety.
- Payroll
- Training
- HR Resources
- Customer Service
- Responsiveness
- Provides accurate information
- Employee Handbook development and management
- Tax forms management
- Having more Payroll Specialists available. Recently, in the last six months, our assigned Payroll Specialist, who is fantastic, was on leave and another person was chosen to help us. This person made numerous payroll mistakes that took four tries to correct. We always request Payroll Journals so we can check our account details before a payroll is cleared for release. In some cases, initial mistakes were corrected but new mistakes were created! On a second occasion when our assigned Payroll Specialist was again on leave, the same person that made multiple mistakes before was chosen to help us again and again we had a similar experience with this person. When we requested a change of payroll assistant none was provided!
- Paychex Flex has had positive ROI on our overall business objectives in efficiency, time savings, improved compliance, and employee self-service/independence.
Positively - Keeping detailed track of our payroll expenses allows us to decide where to expand or curtail business needs.
Do you think Paychex Flex delivers good value for the price?
Yes
Are you happy with Paychex Flex's feature set?
Yes
Did Paychex Flex live up to sales and marketing promises?
Yes
Did implementation of Paychex Flex go as expected?
Yes
Would you buy Paychex Flex again?
Yes