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Restaurant Industry is unique, they are able to customize our needs!
Updated October 03, 2023

Restaurant Industry is unique, they are able to customize our needs!

Peggy Dickinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paychex Flex

We switched over from Advantage Payroll to Paychex flex and they made the transition very seamless. Our industry is very different from most payrolls due to tip wage, charge tips paid out and cash tips declared. We have 9 different locations who share employees and they were able to customize our set up for our needs. I have a payroll specialist who I can call or email anytime to help me with anything! I also can call them and talk to any support representative for smaller needs. They are friendly and happy to assist me in a very timely manner. If there is a bigger need, my payroll specialist will prioritize my needs so that everything is ready for my next payroll. I consult with another restaurant group and they do not use Paychex and I see how they struggle to pull reports or things that I am able to do VERY EASILY with Paychex. Makes me appreciate them even more.
  • Customized reports
  • Payroll Specialist to help me whenever
  • Easy to find what I need
  • I love the HR calendar for Hire dates and Birthdays!!!
  • Nothing at this time
  • Much easier to use then past payroll systems
  • Customer service is reliable and timely. I never struggle and this is appreciated
  • My personal representative always gets back to me and if he is not available, someone else gets back to me.
  • We are a restaurant group so we have tip wages and other very unique things and Paychex Flex set us up for success
  • We have multiple locations and as an administrator, it is very easy to manage
Positively - I am able to customize reports for several audits or any research that I need to do before making decisions for the company.
As said before, I have someone at my disposal ALL THE TIME! Having David my own personal representative has been AMAZING. He always gets back to me and if he is not available, someone else will respond. If I call the 800 number, who ever answers is always able to help me. Pleasant and efficient. I consult for another company and I feel spoiled when I see them struggling with their payroll company.
We used ADP prior to Paychex and were not happy with it. Everything with Paychex Flex is much easier and user friendly.

Do you think Paychex Flex delivers good value for the price?

Yes

Are you happy with Paychex Flex's feature set?

Yes

Did Paychex Flex live up to sales and marketing promises?

Yes

Did implementation of Paychex Flex go as expected?

Yes

Would you buy Paychex Flex again?

Yes

Everything I need is there and if not they make it happen! Not only do I have a personal representative to help me out when I need them, I also have a specialist for all my ACA reporting. Just recently I needed the Full time and full time equivalent count and BOOM! I got it immediately! I also just needed the hourly average for all of my employees as I am having open enrollment for Health Insurance. Again I reached out to my specialist and BOOM! There it was for all locations in minutes!! LOVE AND APPRECIATE THIS!
Recently we opened a new location. Our payroll representative David was quick to be able to add that location to all 9 of our other locations so if we shared an employee, we could allocate those funds accordingly before the next payroll cycle. He made this a priority and WE APPRECIATE THAT!

Paychex Flex Feature Ratings

9.5
Employee demographic data
9
Employment history
9
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
9
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
9.0
Tracking of all physical assets
9
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Relationship with Paychex, Inc.

I wish I could remember their names, but I am old and it was awhile ago, but they were awesome! I know people often say things will be "seamless", well this was pretty close. They walked us through the changes and for the first few payrolls were at our beck and call for all things needed. They then transitioned us to our specialists who have taken VERY GOOD care of us!
As I mentioned before, they continued to stay with us for the first few payrolls. Then when it was time to leave us they DID NOT abandon us. They left us in good hands with our specialists. Also no matter when I call the 800 number and get a random person, THEY ARE ALWAYS a pleasure to work with and helpful. They are professional, easy to understand and pleasant. I love telling people this because I see others struggle with their payroll companies.
I am unsure of this, I was not involved in this process.
Just be upfront and explain all your needs. I like to be transparent and it seems to work in getting what we need right off the bat.

Using Paychex Flex

20 - GM's performing payroll, Accounting using reports, HR using it for multiple things and CFO using it for multiple things.
1 - I believe I am the sole contact with Paychex Flex as HR and I follow up as needed with others.
  • Payroll
  • Labor reports
  • Benefits
  • Reporting for audits and compliance.
  • We have not used the HR process yet
  • HR processes
We are happy and not looking to switch. We get solicitations all the time but have no interest in making any changes at this time.

Evaluating Paychex Flex and Competitors

Yes - Yes ADP.
  • Integration with Other Systems
  • Ease of Use
Being in the restaurant industry, our needs are a bit different with the Tip wage and other things. THANK YOU for setting us up for success.
I wouldn't. Anything that was not set up initially has been worked out so all good.

Paychex Flex Implementation

We had the help we needed at all times. They were at our fingertips anytime we needed them. Stayed with us through the first few payrolls.
  • Implemented in-house
  • We had the support we needed
  • The transfer of information was wonderful!

Paychex Flex Training

  • Online Training
  • In-Person Training
  • No Training
They made it easy and actually we had a great rapport with them and it was fun
YES

Configuring Paychex Flex

We use it for our 401K report
Some - we have done small customizations to the interface - We use it for our 401K reporting.
None.

Paychex Flex Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I am unsure if I have that. I just know I have the support I need when I need it by my specialist or just by calling the 800 number.
YES, my Specialist David has gone above and beyond when we were opening a new venue and needed the labor distribution added to all of our locations. We needed it by the next payroll and we are weekly so he REALLY WENT ABOVE AND BEYOND!

Using Paychex Flex

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payroll process
  • Adding or terminating employees
  • Adding or terminating benefits
  • Running Reports for ANYTHING
  • Customizing reports when needed
  • We have 8 payroll systems. I wish I could transfer employees more easily. I have to terminate them in one and then re-enter them in the new one.
Yes, but I don't use it

Paychex Flex Reliability

One thing I love about this is I can be logged into it at the same time as others in my company. Our old system wouldn't allow that, FRUSTRATING
AGAIN ALWAYS AVAILABLE WHEN I NEED THEM
Every once in a while there will be some glitches in the system. A bit scary when it comes to payroll BUT we have been able to get through it

Integrating Paychex Flex

Upgrading Paychex Flex

  • The switch was easy and quick.
  • We were losing abilities with the old systems so it was good to have everything at our disposal with the switch.